Following up with our previous announcement on the cancellation of Viper Urban 2020, on directive of the Ministry of Health and the Sports Commissioner under the purview of the Ministry of Youth and Sports, we would like to thank you for your patience while we have been working to address your feedback and concerns amidst the uncertainties.
Customarily, our policy for all events has always been strictly non-refundable, non-transferrable and non-deferrable. However, due to the recent unprecedented circumstances, we hear what you have to say and feel your burden. Therefore we would like to offer you a partial refund in the form of a credit.
The credit expires on 31st March 2020 and may be used to purchase tickets for any of our future events within this period. Most importantly, your next purchase comes with a ticket protection fee included which will guarantee you a refund for the new event purchased should a similar situation beyond our control arise.
Please refer to email sent for your credit code. If you have not received it please email firstname.lastname@example.org.
You will still be getting your finisher T-shirt and medals for the cancelled Viper Urban as communicated previously. Many of you have written in to ask when this would happen. The date for collection and other relevant details will be announced in line with the development of the ongoing pandemic and advice of the local authorities.
We understand you may have some questions, please do read the FAQ at the bottom for more information.
Finally, our sincerest appreciation goes out to all for you. Take caution and stay safe indoors; as for those working in essential services, we thank you for your sacrifice for our community and nation. Together, let’s play our role to overcome this global pandemic and see you in the next events to come!